On this page you will find step-by-step directions for store self-managed credits. While the directions attempt to clearly guide you through this process, it is expected that a sales consultant has previously provided hands-on training and that you already have some familiarity with Spark.
With Spark you can use the built-in scanner (triggered with the press of the physical blue button on the side of the device) to scan in credit-eligible items.
Credit Reason Code Definitions
Item is sellable (in date, no wear and tear, can be returned to for sale to other retailers) and is returned in the original selling unit the store received (the full case must be returned if originally ordered as a case).
BROKEN CASE RETURN
Guaranteed product that is being returned in quantities less than how the store originally received it (for example, a single candy bar).
Product that has expired as indicated by the manufacturer’s published date printed on the packaging. Only product that is outside of the manufacturer’s published date can be returned using this code.
PRODUCT RECALL CREDIT
Allows any item that has been designated as “Recalled” from the manufacture to be returned. Do not use this code unless first notified of a recall.
What paperwork is required?
Each tote being returned must have paperwork inside identifying the store. If the store experiences printer problems it is sufficient to simply handwrite on a piece of paper the store’s name and account number to be placed in each tote.
What happens when a non guaranteed product is included in the tote?
Product is disposed of and no credit is issued. If the amount of the discrepancy is material (over $10), the Reclamation team will attempt to notify the store.
What happens if the counts are not correct?
Counts will be adjusted by the Reclamation team to reflect what was actually returned and the credit amount likewise adjusted.
How will credit be handled for product that is disposed of at my store and not returned?
Any product that is to be credited but not returned must be processed by the Sales Consultant.
Is there a penalty for mistakes made?
Our goal is to make this process simple. Stores who routinely make mistakes will be contacted by their Sales Consultant and receive additional training. In some instances a store may be removed from the self-managed credits program.