Overview
You have been invited to Ember, which allows customers to use their personal phone to create grocery orders and even print shelf-tags. Below you will find basic instructions to get Ember on your phone. As Ember will be rapidly evolving, we will not exhaustively cover how to use the platform herein, but instead invite you to take advantage of more personal one-on-one assistance.

Please email info@vergeretail.com or call 1.855.313.9546 for any assistance you need with using Ember.

Download
On iPhone and Android phone, open the respective app store and search "MR Williams Ember". Or use the below direct link:

Get Started
The first time Ember is opened, you will need credentials that links the app to the store you're authorized to order for. These credentials are created by M.R. Williams and once entered, will only need to be re-entered if the app is deleted or you get a new phone. Important: The initial sync process can use a lot of data. It is recommended to be connected to WiFi for the first sync.
  1. Open the newly downloaded "Ember" app.
  2. Tap "Get Started" button.
  3. Enter the division #, user ID or email, and password provided by M.R. Williams
  4. Tap save
  5. With your credentials entered and saved, the app will prompt you to complete a sync. Ensure you are connected to WiFi and power, then tap "Sync". If credentials were entered correctly, the sync process will begin and a progress bar will appear. If an error occurs, please email or call for further assistance.

Order
With Ember you can use the camera on your phone to scan in a grocery order. You may also create a template of items you routinely order. Both methods can be used interchangeably to complete a single order.
  1. Open Ember
  2. Tap Get Started
  3. Sync with Corporate to get the most up to date price-book or if recently synced, proceed to Work with A Store
  4. Tap Create Order
You are now in the Create Order menu. On this screen you will see the two ways to add items to your order.
  • Scan
    1. Select Scan
    2. Tap "Add" in the top-right corner of the screen
    3. You may now begin scanning in items to your order. Initiate scanning with the Click to Scan button. You may tap this button before scanning each item or when the camera window is open, toggle "Mode: Single" to "Mode: Continuous". At anytime you can close the camera window by tapping the Stop Scanning button.
    4. When an item is recognized, a sound will be emitted confirming the good scan. The item will appear on screen with important details like cost, and pack size. You may increment the order quantity by tapping the plus button, or tapping in the quantity field to bring up a keypad. You may also scan the item multiple times in a row to increment up the item.
Voice prompts will enhance your order experience by letting you know if an item is already on order, if an item quantity has been incremented, or if an item isn't recognized. Should you experience any issues with the camera recognizing barcodes or scan speed, please reach out for assistance.
  • Template
    1. Select User Templates
    2. On the Order Templates screen you will see a list of templates previously created. You can create new templates or manage/delete existing templates by tapping Manage in the bottom-left of the screen.
    3. On the Manage Templates screen, select the template you wish to manage or tap Add in the top-left of the screen to create a new template.
    4. Once a template is created, select it at any time in the future to see the list of items in that template and quickly increment items you wish to add to your order.
When ready to submit an order, simply select Finish in the bottom-right of the Create Order screen. This will take you to the Order Totals screen. If everything looks good, simply tap Finish Order.

Print
With Ember you can print shelf-tags using a standard 8.5x11 inch laser printer and custom shelf-tag label stock we've commissioned specifically for you. You can order this label stock using item #90159
  • iPhone: Printing will only work with an AirPrint printer. Most WiFi printers made in the last few years are AirPrint compatible. These compatible laser printers can be purchased at an office supplies store like Staples for around $100. You can see if your existing printer is compatible by checking Apple's exhaustive list of compatible printers: https://support.apple.com/en-us/HT201311
  • Android: Many WiFi printers work with Android. With Android you must install a plug-in from the Google Play store on your phone.
Visit the Printer Setup page for more detailed printer setup instructions:

    Email

Call

If you are experiencing an issue that's preventing you from placing an order, please call for further assistance: 855.313.9546